{"id":8704,"date":"2022-05-26T14:11:50","date_gmt":"2022-05-26T14:11:50","guid":{"rendered":"https:\/\/stage.basecampstudent.com\/?page_id=8704"},"modified":"2025-01-21T13:53:57","modified_gmt":"2025-01-21T13:53:57","slug":"stakeholder-grievance","status":"publish","type":"page","link":"https:\/\/stage.basecampstudent.com\/es\/stakeholder-grievance\/","title":{"rendered":"Queja de las partes interesadas"},"content":{"rendered":"\n<section class=\"site-policy\">\n    <div class=\"container\">\n        <div class=\"site-policy__left\">\n            <div class=\"site-policy__headline\">\n                <h1 class=\"site-policy__title\">Queja de las partes interesadas<\/h1>\n                            <\/div>\n            <div class=\"site-policy__content\">\n\n                <div class=\"site-policy__mobile policy-mobile\">\n                    <div class=\"policy-mobile__wrap\">\n                        <h3 class=\"policy-mobile__title\">1. Proceso de reclamaci\u00f3n<\/h3><div class=\"policy-mobile__dropdown\"><ul class=\"policy-mobile__list\"><li class=\"policy-mobile__item\"><a class=\"policy-mobile__link\" href=\"#section-1\"\n                                         data-text=\"1. Proceso de reclamaci\u00f3n\"\n                                         data-anchor>Proceso de reclamaci\u00f3n<\/a><\/li><li class=\"policy-mobile__item\"><a class=\"policy-mobile__link\" href=\"#section-2\"\n                                         data-text=\"2. Definici\u00f3n de reclamaci\u00f3n\"\n                                         data-anchor>Definici\u00f3n de reclamaci\u00f3n<\/a><\/li><li class=\"policy-mobile__item\"><a class=\"policy-mobile__link\" href=\"#section-3\"\n                                         data-text=\"3. Env\u00ede su queja aqu\u00ed\"\n                                         data-anchor>Env\u00ede su queja aqu\u00ed<\/a><\/li><\/ul><\/div>                    <\/div>\n                <\/div>\n\n                <div id=\"section-1\" class=\"site-policy__item policy-item\"><h3 class=\"policy-item__title\">1. Proceso de reclamaci\u00f3n<\/h3><div class=\"policy-item__content\"><p>Basecamp Group se preocupa por la experiencia de las partes interesadas y se compromete a ofrecer un servicio mediante el cual las preocupaciones de las partes interesadas puedan plantearse de forma confidencial. Las partes interesadas pueden ser, entre otras, proveedores, residentes cercanos, estudiantes residentes, municipios o universidades.<\/p>\n<p>Ser conscientes de las preocupaciones o quejas nos permite abordarlas directamente, pero tambi\u00e9n nos permite mejorar nuestro negocio y la experiencia de las partes interesadas en el futuro.<\/p>\n<\/div><\/div><div id=\"section-2\" class=\"site-policy__item policy-item\"><h3 class=\"policy-item__title\">2. Definici\u00f3n de reclamaci\u00f3n<\/h3><div class=\"policy-item__content\"><p>Se establece un mecanismo de reclamaci\u00f3n para recibir y facilitar la resoluci\u00f3n de las quejas de las partes interesadas.<\/p>\n<p>El proceso de reclamaci\u00f3n sirve para:<\/p>\n<ul>\n<li>Demostrar el respeto de Basecamp Student por los intereses de las partes interesadas externas;<\/li>\n<li>Identificar tendencias adversas emergentes en t\u00e9rminos de incidentes\/impactos en una fase temprana para que las medidas para prevenir\/evitar su ocurrencia puedan ser implementadas de forma r\u00e1pida y proactiva.<\/li>\n<li>Minimizar cualquier impacto adverso de cualquiera de los proyectos de Basecamp Student sobre las partes interesadas externas.<\/li>\n<\/ul>\n<p>Cualquier persona, grupo u organizaci\u00f3n puede presentar una queja en cualquier momento, sin temor a represalias. La informaci\u00f3n personal sobre las partes interesadas afectadas se tratar\u00e1 de forma confidencial (de acuerdo con los requisitos de la legislaci\u00f3n y la Pol\u00edtica de privacidad de Basecamp Student). Con el fin de garantizar una investigaci\u00f3n eficaz, le rogamos que nos facilite informaci\u00f3n espec\u00edfica y cualquier documento o prueba pertinente.\u00bb<\/p>\n<\/div><\/div><div id=\"section-3\" class=\"site-policy__item policy-item\"><h3 class=\"policy-item__title\">3. Env\u00ede su queja aqu\u00ed<\/h3><div class=\"policy-item__content\"><p>Por favor, env\u00ede un correo electr\u00f3nico a <a href=\"mailto:live@xior.eu\">live@xior.eu<\/a> que incluya:<\/p>\n<ul>\n<li>Su nombre completo<\/li>\n<li>Detalles de su queja<\/li>\n<li>Cualquier documento relacionado con su queja<\/li>\n<\/ul>\n<\/div><\/div>            <\/div>\n        <\/div>\n        <div class=\"site-policy__right policy-links\" style=\"\">\n            <h2 class=\"policy-links__title\">Quick Links<\/h2><ol class=\"policy-links__list\"><li class=\"policy-links__item\"><a class=\"policy-links__link\" href=\"#section-1\" data-anchor>Proceso de reclamaci\u00f3n<\/a><\/li><li class=\"policy-links__item\"><a class=\"policy-links__link\" href=\"#section-2\" data-anchor>Definici\u00f3n de reclamaci\u00f3n<\/a><\/li><li class=\"policy-links__item\"><a class=\"policy-links__link\" href=\"#section-3\" data-anchor>Env\u00ede su queja aqu\u00ed<\/a><\/li><\/ol>        <\/div>\n    <\/div>\n<\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8704","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Queja de las partes interesadas | Basecamp by Xior<\/title>\n<meta name=\"description\" content=\"Basecamp by Xior Group se preocupa por la experiencia de las partes interesadas y se compromete a ofrecer un servicio en el que las preocupaciones de las partes interesadas puedan plantearse de forma confidencial.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" 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